Shipping Policy

 

At Serenify Spot, we work closely with trusted suppliers to deliver high-quality hot tubs and cold plunges to your doorstep. Our shipping process is aligned with the policies and procedures of each supplier, as they handle the shipment of their respective products. Since every product and supplier is different, shipping times, costs, and methods may vary. We are proud to offer free shipping to the 48 contiguous United States. Below, we have outlined our general shipping policy as well as the supplier-specific details.

 

DreamPod

Shipping:
- Free shipping only applies to U.S. 48 contiguous states.
- We ship within 48 hours after receiving payment.
- Shipping Usually takes 5-8 days, depending on location.
- Outside the 48 contiguous states, shipment is case by case.
- Shipments are curbside. We may offer additional white glove service for large pods.
- We use ABF and UPS for shipping.
- All above is only valid for items that are in stock in our US warehouse.

 

The Cold Life

Shipping and Delivery

Please keep in mind that order processing time and shipping times differ. On average, order processing and delivery can take 30-35 days, although this timeframe may vary based on demand. All stated delivery timeframes are estimates and may be subject to change due to global supply chain issues and shipping carrier factors beyond our control.

While your order is being processed and delivered, we encourage you to reach out if you have any questions. Rest assured that your order is being handled with meticulous care and attention to detail.

After the product has been processed and shipped, delivery time frames for all shipments within the continental US typically range from 7-14 business days. Depending on your location, your shipment may arrive 1-3 days earlier than expected, but there is no guarantee. Please note that Cold Life LLC cannot be held liable for early or late shipments of your order.

Delivery

Once your order has been shipped, a contact from the freight company will reach out to schedule a time frame that is convenient for you to deliver. Please keep in mind that there must be an adult present during the delivery time frame given to you. The delivery will only be delivered and dropped off on the first available floor. It is the customers responsibility to un-package your order and set it up in your desired location. If you wish to have white glove delivery, please reach out to sales@serenifyspot.com for a custom quote. White glove delivery service includes in-home delivery up to three floors and un-packaging of your plunge.

Shipping Policy

We are committed to providing a seamless shipping process for our customers. Please review the following details regarding our shipping policies:

  1. Standard Shipping

    • Parcel orders within the continental 48 states are dispatched directly to customers at no extra charge.
    • For shipments to Alaska, Puerto Rico, and Canada, additional fees will apply.

  2. Freight Shipments to Canada

    • Customers shipping larger items to Canada must arrange their own customs broker.
    • All duties, taxes, clearance fees, brokerage fees, or additional charges associated with customs are the customer’s responsibility.

Setup Approval

To ensure proper installation and validate the manufacturer warranty, the following approvals are required:

  • Setup Photos: Provide clear and detailed photographs of tubing/piping runs, pump specifications, chiller placement, and other relevant components.
  • Integrated System Testing: If a chiller is integrated into a Cold Therapy Tub or Spa, the item must be sent to our facility for in-house testing. This process ensures sufficient ventilation, proper connections, and adequate spacing. Once testing is complete, the item will be returned to you. Any shipping expenses for this process are the responsibility of the tub manufacturer or customer.

Failure to obtain setup approval or complete in-house testing for integrated products may result in a limited 30-day warranty period instead of the standard manufacturer warranty.

Product Documentation

To ensure customers have all the necessary information for proper setup, operation, and maintenance:

  • Comprehensive documentation will be provided with each product.
  • Documentation may be sourced from us or created independently, pending approval prior to distribution.

Canadian Spa

Delivery 
Curbside delivery is defined as residential tailgate delivery. Final curbside delivery location is at the discretion of the driver. Swim spa deliveries only include flatbed delivery to consumer’s address. The consumer is responsible for offloading the swim spa. The shipping time is 7-14 days.

Important Notes

  • Shipping policies are subject to change by the supplier without notice.
  • Free shipping does not guarantee expedited delivery. Delivery times are dependent on the supplier's processing and shipping timelines.
  • Serenify Spot facilitates communication and shipping coordination but does not directly handle the shipment of products.

For further questions or assistance regarding your shipment, please contact us at sales@serenifyspot.com 732-440-8503 We’re here to help make the shipping process as smooth as possible!

Thank you for choosing Serenify Spot!