Return Policy

Serenify Spot Return, Refund, & Cancellation Policy

At Serenify Spot, customer satisfaction is our priority. We have a 30 day Return window on some products. To ensure the best experience, we align our return, refund, and cancellation policies with the specific policies of the suppliers of our products. Since we work with multiple trusted suppliers, these policies may vary depending on the product you purchase. Below, you’ll find important details about how we handle returns, refunds, and cancellations, along with the policies of each supplier.

For all Return Refunds Or Cancellations Reach out to sales@serenifyspot.com or call 732-440-8503

The Cold Life

Return & Refund Policy

If you are unhappy with your order for any reason, you have 30 days to request a refund after receiving. Please note there will be a 10% restocking fee and you will be responsible for the costs of shipping your return. If you are unsure you will keep your unit, we recommend keeping the original packaging & pallet as it will be costly to replace. The unit must be in original, working condition to receive a full refund, otherwise partial refunds will be granted at the sole discretion of The Cold Life LLC. We will process your return quickly upon receiving. If you have any issues with your, please don’t hesitate to contact us at help@thecoldlife.com.

Upon delivery of your plunge, you will be asked to sign for receipt. Please ensure you inspect the unit in full prior to signing. If the unit is damaged upon receiving, please note this with your delivery driver AND send us an email within 24 hours. We will assist in making a claim with the carrier to ensure the issue is resolved.

If you decide to CANCEL your order, you can do so 14 days after your purchase and you will only be charged a 4% fee of your total order. If you wait till after 14 days, there will be a 10% cancellation fee.

Please keep in mind the Plunge is hand made here in America, and every plunge has its own unique characteristics. Our limited Warranty expands further on the standard blemishes that may come on your plunge.

Dreampod

Return & Refund Policy:
- All return and refund customer communication will be handled by the authorized retailer.
- The customer has a 30-day window from the date they received the item to return it for a refund.
- The item must be unused and in the same condition they received it, including the original packaging.
- They must include the receipt or proof of purchase with the return.
- Once we receive the item, we will inspect it and notify you of receipt. We will provide you with an update on the status of your refund after inspecting the item.
- If the return is approved, we will issue you a refund equal to the amount we received from you for this specific item, minus the shipping cost.
- The customer is responsible for covering the cost of shipping when returning the item. Shipping costs are nonrefundable.
- A restocking fee of 20% of the sales will be charged to the client to cover any expenses that cannot be recovered due to the return.

Returns

Eligibility: Return requests must be made within 21 days of the original shipment date.
Approval: All returns must be pre-approved. Please contact us to obtain return authorization before shipping your item back.
Condition: Returned items must be in their original condition, with all original packaging included.
Restocking Fee: A 20% restocking fee applies to all approved returns.
Return Shipping: Customers are responsible for return shipping costs unless otherwise agreed upon.
Non-Refundable Products: Custom-ordered products are not eligible for returns or refunds.

Penguin Chillers

Refunds

Inspection: Returned items will be inspected upon receipt. If the item is not in its original condition, the return may be rejected.
Processing: Approved refunds will be processed within 14 days of receiving the returned item.
Refund Method: Refunds will be issued via the original payment method or another agreed-upon method. Please note that original shipping costs are non-refundable.

Cancellation Policy

Orders canceled before shipping are subject to a 3% cancellation fee.

Canadian Spa

Returns

Returns will only be accepted with an approved RMA number provided by Canadian Spa Company. No returns will be allowed on opened product. No returns on hot tubs/swim spas/saunas. All returns are subject to a 25% restocking fee. Return freight will be the responsibility of the Customer.

Important Notes

Returns, refunds, and cancellations are governed by the supplier’s policies, which may change without prior notice.
Products that have been used, installed, or damaged may not qualify for returns or refunds.
Serenify Spot acts as a liaison to facilitate the process but does not directly handle refunds or accept returned products.

If you have any questions or need assistance with a return, refund, or cancellation, please contact our customer support team at sales@serenifyspot.com or 732-440-8503 We’re here to help make the process as seamless as possible!

Thank you for choosing Serenify Spot!